Terms of service

Hapexa is operated by Novaro, and these are the rules for using it. These Terms govern access to and use of this website, operated by Novaro, registered under Netherlands Chamber of Commerce (KvK) number 92668550, with its business address at Dorine Verschureplein 6a, Elsloo 6181 AS, Netherlands. They also apply to the products and services offered through the site. By accessing the site or placing an order, you agree to be legally bound by these Terms.

Store name: Hapexa
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@hapexa.com
Phone: +44 7451254762

You can look around and place an order without making an account, and by placing an order you accept these Terms. Hapexa offers thoughtfully chosen items for the kitchen, the home, the garden, children's rooms, pets, and storage. These Terms set out the rights and obligations between Novaro and its customers. If you do not agree with them, please do not use the site or our services.

The business behind this store is Novaro. Throughout these Terms, "we", "us" and "our" refer to Novaro, the business that operates Hapexa. Any future features or services added to the site will also fall under these Terms, and the current version is always available on this page. If these Terms change, the version shown here on the day you ordered is the one that applies to that order. Our store runs on Shopify, which provides the technical infrastructure behind it.

SECTION 1 - ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you are at least 18 years old and have full legal capacity under the laws of your country of residence. Unlawful use of the site, including breaching copyright law, is prohibited. Introducing viruses or malicious code is not permitted. A breach of these Terms may result in immediate termination of your access to the service.

SECTION 2 - GENERAL CONDITIONS

We may suspend or end access to the site for anyone who breaches these Terms or uses the site unlawfully. Everything you send through this site, including your order, contact and payment details, travels over an encrypted (HTTPS) connection. You may not reproduce, duplicate, sell or exploit any part of the service without our written permission. Section headings are for convenience only and do not affect these Terms.

SECTION 3 - CONTENT ACCURACY AND TIMELINESS

We do our best to keep this site correct, but we cannot promise that every detail on it is complete or up to date at all times. The description of a product when you order it forms part of your contract with us, and the item you receive must match it. Some pages, such as older announcements, may be kept for reference rather than because they are current. We may update or change the content of this site at any time; changes do not affect orders you have already placed.

SECTION 4 - CHANGES TO PRODUCTS AND PRICES

Prices may change at any time without notice. Your order is dispatched from our supplier in China and travels straight to your UK address. Any customs or import duties that apply to your parcel are payable by you and are not part of the price shown. We may modify or discontinue the service, or any part of it, at our discretion, and we are not liable to you or to any third party for any resulting price change, suspension or interruption. Where a price was listed in error, we will contact you before making any change and give you the choice between going ahead at the correct price and cancelling the order for a full refund within 7 days. We will never quietly charge you more than the amount shown at checkout.

SECTION 5 - PRODUCT INFORMATION

Some products are available in limited quantities, and stock is not reserved until an order is completed. Our Refund Policy explains how returns and exchanges work. We aim to display colours, textures and finishes as accurately as possible, though the way a screen is calibrated means small variations between what you see and what arrives are normal and are not in themselves a defect. Descriptions, dimensions and specifications may be updated at any time as suppliers revise their products. We may limit sales to a person, household, region or jurisdiction. We do not promise that a product will match every personal expectation, but your statutory rights always apply. If an item arrives faulty, damaged or incorrect, we send you a replacement free of charge as set out in Section 20.

SECTION 6 - ORDER AND PAYMENT INFORMATION

When you place an order, we send you an order confirmation by email. That email confirms that we have accepted your order, and at that moment a contract is formed between you and Novaro. We may decline or cancel an order before it is dispatched if the item is unavailable or if we have reasonable grounds to suspect fraud, and we may limit quantities purchased per person, per household or per order. These limits may apply to orders placed with the same payment method, or the same billing or shipping address. If the price or description of an item in your order contains an obvious error, we will contact you before making any change, and you choose whether to go ahead with the corrected order, at the correct price, or to cancel it for a full refund within 7 days. Where we change or cancel an order, we will notify you using the email address, billing address or phone number given at the time of purchase. Should we have to cancel an order after payment, you get a full refund to your original payment method within 7 days. You agree to provide current, complete and accurate order and billing information, and to keep it up to date so we can complete your order and reach you if something needs clarifying. See our Refund Policy for more on returns.

SECTION 7 - THIRD-PARTY TOOLS AND SERVICES

We may give you access to third-party tools we do not monitor or control, provided "as is" without warranties of any kind, except those that cannot lawfully be excluded, and nothing in this section affects your statutory rights as a consumer in the United Kingdom. Your use of any such tool is entirely at your own risk, and you should review the relevant provider's own terms first.

SECTION 8 - THIRD-PARTY LINKS AND CONTENT

This site may link to third-party content or websites not affiliated with us. We do not review or take responsibility for third-party material, and any issues with it should be raised directly with the relevant provider.

SECTION 9 - USER CONTRIBUTIONS AND FEEDBACK

If you send us comments, ideas or suggestions about our products or the site, you agree that we may use them to improve Hapexa without paying you for them. We will never publish your name or other personal details from them without your permission. We may remove content we consider unlawful, offensive or otherwise objectionable.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through this site is governed by our Privacy Policy, which forms part of these Terms by reference.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Our site may occasionally contain typographical errors or inaccuracies relating to pricing, availability or product details. We may correct these at any time. If an error affects an order you have already placed, we will contact you before making any change and give you the choice to confirm the corrected order or cancel it for a full refund as described in Section 6.

SECTION 12 - UNACCEPTABLE USES

You may not use this site: (a) for any unlawful purpose; (b) to solicit others to break the law; (c) to breach any regulation; (d) to infringe our intellectual property or that of others; (e) to harass, abuse or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect other users' personal data; (i) to spam, phish or scrape the site; (j) for any obscene or immoral purpose; (k) to interfere with the site's security features.

SECTION 13 - DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that the service will be uninterrupted, timely, secure or error-free, nor that the results obtained from using it will be accurate or reliable. We may remove or suspend the service for a period, or cancel it entirely, at any time without notice to you. Your use of the site is at your own risk, and everything provided through it is offered "as is" and "as available" without representations, warranties or conditions of any kind, whether express or implied, except those that cannot lawfully be excluded. The commitments in Section 20 for faulty, damaged or incorrect items, and in our Shipping Policy for missing parcels, are not limited by anything in this section. Nothing in this section affects your statutory rights as a consumer in the United Kingdom, including your right to goods of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable when the contract was made. Our products are for domestic and private use, so we are not liable for any loss of profit, loss of business or business interruption. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products you buy, or for anything else that cannot lawfully be excluded or limited.

SECTION 14 - INDEMNIFICATION

If you break these Terms or the law when using this site and that causes Novaro a loss, you may be responsible for that loss to the extent the law allows.

SECTION 15 - SEVERABILITY

If any part of these Terms is found unenforceable, the rest remains in full effect, and the unenforceable part will be applied to the fullest extent the law allows.

SECTION 16 - TERMINATION

Obligations that arose before termination survive it. You may stop using the site at any time. If you seriously breach these Terms, we may stop you using the site. Ending this agreement does not affect orders you have already placed or your legal rights in relation to them.

SECTION 17 - COMPLETE AGREEMENT

Our failure to enforce a provision is not a waiver of it. These Terms, together with any referenced policies and the product description and other information we gave you before you ordered, form the entire agreement between you and us. Nothing in this section limits your statutory rights.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of the Netherlands, because that is where Novaro is registered, including the consumer protections of Dutch law. As a consumer living in the United Kingdom, you also keep the protection of the mandatory consumer laws of the part of the United Kingdom where you live (England and Wales, Scotland or Northern Ireland), such as the Consumer Rights Act 2015, and this choice of Dutch law cannot take that protection away. It also does not stop you bringing a claim in the courts of the part of the United Kingdom where you live.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms by posting the revised version on this page, for example to reflect a change in the law or in how the store works.

SECTION 20 - RETURNS AND REFUNDS

Sometimes an item just isn't right, and that's completely fine. Here is exactly how returns and refunds work at Hapexa.

Our return window

You have 60 days from the date of delivery to request a return, plenty of time to make sure everything suits you.

Your statutory right to cancel

Separately from our own policy, you have a legal right as a UK consumer to cancel a distance purchase. Your statutory right to cancel runs from the moment you place your order until 14 days after delivery. After telling us you are cancelling, please send the item back without undue delay and no later than 14 days after the day you told us. If you cancel under this right, we refund you within 7 days of receiving the item back or of you sending us proof of postage, whichever is sooner. Our 60-day window is deliberately longer, and nothing here removes or limits your statutory rights.

You can tell us by email, or by using the model cancellation form below. You do not have to use the form.

(Complete and return this form only if you wish to withdraw from the contract)

To: Novaro (Hapexa)
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
support@hapexa.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name of consumer(s): [ ]
Address of consumer(s): [ ]
Signature of consumer(s) (only if this form is notified on paper): [ ]
Date: [ ]

Condition of returned items

To qualify, the item must be unused, in its original condition and with the original packaging. Handling an item to check it, as you would in a shop, does not count as use. Under your statutory right to cancel, these conditions do not apply: you can return an item even if it has been used or the packaging has been opened; we may only reduce the refund if the item has lost value because it was handled more than needed to check it.

No restocking fees

We never charge a restocking fee. Nothing is ever deducted from your refund for restocking.

How to start a return

To start one, email us at support@hapexa.com with your order number and we will guide you through it. We will reply with the return address to use. The address printed on your parcel is not our returns address, so please do not post anything back to it.

Return shipping

If you change your mind, return shipping is yours to cover. Your return goes to our supplier's returns centre in China, which makes it an international parcel that usually costs about £17. We recommend a tracked service.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, email us a photo of the problem with your order number as soon as you notice it. You do not need to send it back. We will post you a replacement free of charge. If the item you ordered is no longer available, we refund you in full instead, within 7 days. This is separate from, and in addition to, your rights under the Consumer Rights Act 2015, including your short-term right to reject a faulty item during the first 30 days after delivery. After the first 30 days you can still ask for a repair or replacement, or in some cases a refund, if a fault was present at delivery; your statutory rights last well beyond this period.

Exchanges

Prefer a different item instead of a refund? Exchanges are available on request. Just mention it when you get in touch. If you have changed your mind, you cover the cost of sending the original item back as an international parcel, as set out under Return shipping above. We then post the new item to you free of charge. If the item arrived faulty, damaged or incorrect, you pay no shipping costs at all, as set out under Faulty, damaged or incorrect items above.

Refunds

Once we have received and checked your return, your refund is processed within 7 days to your original payment method. Your bank or card provider may take a little longer to actually show the funds. If you are cancelling under your statutory right, the timing in Your statutory right to cancel above applies.

We are here to help

Any questions along the way, email us at support@hapexa.com and we'll help sort it out.

Not sure whether something qualifies? Ask us first via the contact page.

SECTION 21 - CONTACT INFORMATION

For questions, feedback or support, please contact us: