Shipping policy

We have kept shipping simple and predictable, and this page sets out exactly what to expect.

Free delivery across the United Kingdom

Delivery is free on every UK order, with no minimum spend. For now, we deliver within the United Kingdom only.

Where your order ships from

Your order is dispatched from our supplier in China and travels straight to your UK address.

Customs duties and taxes

Any customs or import duties that apply to your parcel are payable by you and are not part of the price shown. Every price on this store is shown in pounds sterling and already includes any applicable taxes.

Delivery times

Processing time: 1 to 2 business days (Monday to Saturday). Transit time: a further 3 to 7 business days (Monday to Saturday). Total delivery time: 4 to 9 business days (Monday to Saturday) for most orders.

Order cut-off time

Our daily cut-off is 20:00 (UK time), Monday to Saturday. Orders placed after that move into the next business day's run.

Tracking and updates

A tracking link is emailed as soon as your parcel is dispatched. Tracking can take up to 24 hours to show its first scan. Deliveries can occasionally run behind schedule during busy periods or due to weather, and if that affects your order we will let you know rather than leave you guessing. If your parcel goes missing, or it has still not arrived 15 business days after you ordered, email us with your order number. We will open an investigation with the carrier and then send you a new one free of charge. If you prefer, we refund you in full within 7 days instead.

Marked as delivered, but not with you?

If tracking shows your parcel as delivered but it is not with you, check with your neighbours and around your property first, as carriers sometimes leave parcels in a safe place. If it still has not turned up, email us with your order number. We will share the tracking details with you and open an investigation with the carrier. Unless the carrier's investigation shows that the parcel was handed to you, or left with a neighbour or in a safe place you asked for, we send you a new one free of charge. If you prefer, we refund you in full within 7 days instead.

Need a hand?

Questions about a specific order? Email us at support@hapexa.com with your order number. We aim to reply within 12 hours during our customer service hours.

Questions about a delivery? The contact page has all the ways to reach us.

Last updated: 28 September 2026