Contact information

Need to reach us? A short message is all it takes. Whether you want advice before you buy, help with an order that is already on its way, or you simply want to tell us what you think, a member of our team reads every message and replies to it personally.

Write to us through the form on our Contact page, or use the details below.

Store name: Hapexa
Company name: Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Address:
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
Email: support@hapexa.com
Phone: +44 7451254762

Customer service hours:
Monday to Friday: 8:00 - 17:00 (UK time)
Weekends: 9:00 - 16:00 (UK time)
We aim to reply within 12 hours during our customer service hours.

We answer every message in the order it arrives.

Last updated: 28 September 2026